Signature Windows > Blog > Customer Service

Window Repair Extraordinaire!

You may recall an earlier post in which we raved about the expert repair skills of Jay Howard, our warehouse operations manager. He is truly the master when it comes to perfecting even the smallest imperfections in a window or door. We're proud to announce that once again, Jay's talent has left us speechless ... we don't know anyone else who could pull off a repair like this one. See for yourself: When we hired Jay, the decision was easy. Read More...

Service Excellence From Our Service & Delivery Team

Over the years, our Service and Delivery department has done some outstanding work, and continue to deliver excellent customer service. We’d like to share another example of just how far our team goes to get the job done. Last Tuesday night, one of our customers realized that her eight-year-old Marvin French Door wouldn’t lock. While she locked the screen door overnight, this was obviously not securing her home from unwanted entry. Our service team acknowledged that this needed immediate attention, Read More...

Forces United

We are firm believers that the perfect companion to high-quality products from SolarGlass are best-in-class installation services. Windows are becoming larger and often being combined in complex assemblies. Doors too are taller and wider, supporting the architectural trend of blending the outside world with the indoor living space. Window and door installations require far more attention to detail than simply ensuring the window or door operates well initially. Sub-par installations often allow air and water intrusion, leaving you with drafty Read More...

Team Development

We have written past blog posts about how we respond to mistakes. Normally it has been about what management does to respond and how we try to incorporate lessons learned. In a sign of a maturing organization getting much better, this post is about how our Installation Coordinator responded. We disappointed a customer by failing to communicate a delay in the install because the product itself was going to be delayed. Therefore, on the day of the scheduled install, our customer called Read More...

Installation Warriors

While they don’t wear Kevlar, march in formation, nor carry weapons across their backs, we still call them warriors: Installation Warriors. Each day, our installation team is faced with new obstacles to overcome and puzzles to solve.  Up for the challenge, they strap on their tool belts loaded with their specialized set of “weapons” and venture out to get the job done, no matter the elements. Every install project brings its own array of challenges, yet they lend no time Read More...

Pets without Pet Peeves

Here at SolarGlass, our pets are important to us. So when a customer calls to inform us that their fur babies have been messing with their new products, we are always willing to help in any scenario. Not only are we dedicated to superior customer service, but we understand the headache our beloved pets can give us. Much like the story of Fido in Door Repair Extraordinaire, we have a customer with a pet that would ALSO like to enter Read More...

Next Page »

Top