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Door Repair Extraordinaire!

The caped crusader strikes again! No, we're not talking about an evil villain or a masked hero who leaps tall buildings in a single bound ... just the opposite in fact. Did you know that here at SolarGlass we have a secret window ninja making great things happen behind the scenes?! Jay Howard, our warehouse operations manager, is the master when it comes to perfecting our windows and doors. You may recall a recent post about Self Directed Service Excellence Read More...

Our Culture of Service Excellence

It's the small things ... As construction activity has picked up this spring and everyone is busier, we have started to field questions from several customers about where to find quality contractors for various home improvement projects. More and more, they have expressed mounting frustrations with finding quality tradespeople – in particular, getting them to do what they committed to when they said they would. This got me wondering about how our notions of “Service Excellence”, “Delighting the Customer” and Read More...

Self Directed Service Excellence

Recently we damaged four windows in transit for a customer located in Aspen. One window was damaged to the point where our customer believed it would have to be reordered with considerable delay to his project schedule. Jay, our warehouse operations manager took control when the windows returned. Jay come from a farming background where fixing (and not replacing) is the norm. He picked up some aluminum bondo and got to work, and the end result was flawless! We could Read More...

Service Excellence > Homeowner Anxiety

Contemplating a home improvement project such as window replacement is fun. There is the excitement about the change and the joy of making design and material decisions. However, these projects can also be stressful. There is inevitably a period of time during the project where the deconstruction is complete but the reconstruction has only just begun. As homeowners who have very little experience with construction projects can’t look at things at this stage and feel that all is well. Adding Read More...

Copper is the New Black

Copper is the New Black ... at least when it comes to doors and windows! We are excited to show off Marvin Window's newest product color, copper. Recently, we received our second order for the copper color from a metro Denver area homeowner in Denver's Country Club neighborhood. Not only did we provide the windows and doors for the project, but our Installation Services group handled the install: Speaking of installation services, that side of our business is growing fast, Read More...

Window Installation Service in Style

In the past few years our window installation service team has grown to a full-service, four-person crew, and we thought it was about time to upgrade transportation options for our talented service professionals. We couldn't quite manage rocket-fueled jetpacks (although that would have been awesome), but we came up with the next best thing ... a state-of-the-art rolling billboard, also known as the spiffy new installation trailer! Jealous? You should be! The new trailer is an amazing tool for our Read More...

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