We brought in a professional facilitator and instead of spending the day focused on how to drive sales higher, we spent time identifying what SolarGlass would look like in three years if we were the best we could be. Lots of good stuff came out of the discussion, but here are a few highlights:
- Measured by Service Excellence – delighted, not just satisfied customers
- Solutions orientation, not just order taking
- A company only the best want to work for
- People who give back to the communities in which we work
I deliberately held back and listened to the team. The only surprise, and a pleasant one, was giving back to the community. I wanted to make this part of my time with the company but it was awesome to see it be a “we” goal and not a “me” goal.
I will post more on our community initiatives. I remain humbled by and indebted to the people of SolarGlass.