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Our Culture of Service Excellence

It's the small things ... As construction activity has picked up this spring and everyone is busier, we have started to field questions from several customers about where to find quality contractors for various home improvement projects. More and more, they have expressed mounting frustrations with finding quality tradespeople – in particular, getting them to do what they committed to when they said they would. This got me wondering about how our notions of “Service Excellence”, “Delighting the Customer” and Read More...

A Category of One

The Independent Electrical Contractors of the Rocky Mountains (IECRM) is the leading electrical and renewable energy contractor association in Colorado. The association is comprised of 200+ member companies who together generate over $2 billion in annual sales, all while educating 725 electrical apprentices and licensed electricians. Under the direction of their CEO, Spenser Villwock, IECRM is dedicated to educating, promoting, and advancing the electrical industry. Spenser has been a great friend to SolarGlass for many years, and we are very Read More...

2013 Company Meeting

With Thor busy judging the competition at the Westminster Dog Show, I finally found time to reflect on our recently completed national sales meeting. We brought in a professional facilitator and instead of spending the day focused on how to drive sales higher, we spent time identifying what SolarGlass would look like in three years if we were the best we could be.  Lots of good stuff came out of the discussion, but here are a few highlights: Measured by Service Read More...

The Benefits of Tenure

This week, we celebrated the 10th anniversary of a member of the sales staff. For this occasion, we took a bit of time out of a sales meeting to mark the occasion, as we do anytime a team member crosses the 5th, 10th, 15th, or 20th year milestone. A gift card is presented and thanks and congratulations are offered. Each time we mark an anniversary, we acknowledge all “Longevity Club” members. Of our 19 employees, we have one 20-year member, Read More...

Most Impressive Sales Effort

Yesterday we received a deposit check and order sign-off from a new customer. Here are the impressive parts: We won against two competitors Our purchasing manager and Cherry Creek Showroom manager took it upon herself to go beyond my request to price and send a quote - she actively pursued the contractor and followed-up when too much time had passed This same person made a pricing decision on the fly - a good one - without consulting me It is Read More...

Renewal by Andersen – the Question of Distortion Advertising

I received the following direct mail piece at my home yesterday from Renewal by Andersen®. And this justification for the use of the word fail as it relates to fiberglass: This kind of advertising makes you wish for instant "truth-o-meters"... Marvin has been making fiberglass windows and before that door sills for 19 of their claimed 20 years - yet fiberglass' long-term performance is the question? Now just for fun, Marvin's Integrity fiberglass windows have an AAMA 625 rating on Read More...

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